Support

Email support@betterbranchlabs.com and a real person will answer.

Kitchen is in private beta, so there is no help desk and no chatbot — just the address above. If you are reporting something that went wrong, it helps to say what you were doing, roughly when, and what you expected instead.

Common questions

I was invited to a household but the link does nothing

Invite links only open the app if Kitchen is already installed on that phone. During the beta, Kitchen is installed through Apple TestFlight — ask whoever invited you to send the TestFlight link as well. You can also join by opening Kitchen, tapping I have an invite code, and typing the six-character code by hand.

The dates look wrong for something I added

Kitchen matches what you typed against a list of food types and applies published storage guidance to it. If it matched the wrong thing, open the item and tap the Shelf life look wrong? link — that tells us what you added and what you expected, which is how the list gets better. Storage times are guidance, not a guarantee: trust your own judgement about whether food is still good.

I want to leave a household, or delete my account

Email us and say which you want. We will confirm before deleting anything. See Deleting your data for exactly what gets removed.

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email. The link in that email has to be opened on the phone Kitchen is installed on, and it only works once.

Reporting something urgent

If you think you have found a security or privacy problem, email support@betterbranchlabs.com with "security" in the subject line and we will get back to you quickly. Please do not post it publicly first.